Brownes Dairy says home milko service possible for Perth post-pandemic

Nadia BudihardjoStirling Times
Jo Granby is a School Tours Coordinator for Brownes Dairy and is currently working as a Brownes Milko.
Camera IconJo Granby is a School Tours Coordinator for Brownes Dairy and is currently working as a Brownes Milko. Credit: David Baylis/Community News

THE success of reviving a traditional milk delivery service during the health pandemic has opened up the opportunity for the “milko” to continue post COVID-19.

Brownes re-introduced its home delivery service in March, redeploying its staff after the coronavirus pandemic impacted the business.

And the return of the milko service has led to hundreds of orders from residents around the metropolitan area.

Brownes customer Leanne Smythe of Hamilton Hill with School Tours Coordinator and ‘milko’ Jo Granby.
Camera IconBrownes customer Leanne Smythe of Hamilton Hill with School Tours Coordinator and ‘milko’ Jo Granby. Credit: David Baylis/Community News

After swapping school tours for milk deliveries, South Fremantle ‘Milko’ Jo Granby said her days have since started at 4.30am to load up the goods by 6am.

“For the past five years we have run a school tour program where schools come to Balcatta dairy and my role normally is to co-ordinate that,” she said.

“Now I make my way to the Balcatta dairy to load up for the day and head out to the community.”

Brownes started delivering in selected suburbs and has since expanded to deliver from Jindalee to Rockingham.

Senior marketing manager Nicole Ohm said the home delivery service had been a huge success but orders need to be placed for milko to stay.

“We would love to service the entire metro area and we’re constantly weighing up,” she said.

“If we get enough ongoing orders in a particular suburb, we are there.”

Brownes’ milko service has returned.
Camera IconBrownes’ milko service has returned. Credit: Brownes Dairy/Facebook/Facebook

Ms Ohm said re-introducing this service had been very nostalgic for many people.

“We’ve delivered milk for over 100 years and home delivery of milk only really stopped two to three decades ago,” she said.”

“Even though we launched milko during COVID times, we were bringing something back that’s been part of the history of our dairy since it was established in 1886.”

Ms Granby said the work had been a positive experience, with the community leaving out letters of gratitude for their milkos.

“From small children excited to see someone coming up the drive after they can’t leave the house to people who are literally isolated ... it’s a real joy and tearjerker at the same time,” she said.

“We’re going to keep going as long as we can and as long as the community wants us to.”

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